Help

How do I install my eSIM?

  1. 1Before you leave, connect to Wi-Fi and install the eSIM (button above or QR code).
  2. 2Name it, e.g. “Tripcroco”, and keep your usual line for calls and texts.
  3. 3When you arrive: Settings → Mobile data → choose the Tripcroco eSIM for data.
  4. 4Turn on “Data roaming” for the Tripcroco eSIM (no extra cost, it's your plan).
  5. 5If the internet doesn't work, restart your phone.

Is my phone compatible?

Check in 10 seconds:

  • iPhone : Settings → General → About: if you see an “EID” line, your iPhone supports eSIM.
  • Android : Dial *#06#: if an “EID” number appears, your phone supports eSIM.

Your phone must also be unlocked (usable with any carrier). Most phones bought without a contract are.

  • Apple

    iPhone XR, XS and all newer models (11 to 17, SE 2020 and 2022). Recent cellular iPads.

  • Samsung

    Galaxy S20 and newer, Galaxy Z Flip and Z Fold, Galaxy Note 20, some recent Galaxy A.

  • Google

    Pixel 3 and all newer models.

  • Others

    Some recent Motorola, Oppo, Xiaomi, Sony, Huawei, OnePlus models… Check with the method above.

iPhones bought in mainland China and some models sold in a few countries have no eSIM. When in doubt, the check above is what counts.

Frequently asked questions

What is an eSIM?+

A digital SIM card built into your phone. You install it in seconds, no physical card needed, and it gives you mobile internet in the country you visit.

When should I install my eSIM?+

Ideally before you leave, on Wi-Fi. It doesn't use your plan until you arrive: just turn it on for mobile data when you land.

Do I keep my usual number?+

Yes. Your usual SIM stays active for calls and texts; the Tripcroco eSIM is only for mobile internet.

When does my plan start?+

Usually at the first connection to a network in the destination country. The validity (7, 15, 30 days…) counts from then.

Can I share my connection?+

Yes, hotspot is included: you can connect your laptop or a tablet.

The internet doesn't work, what should I do?+

Check that: 1) the Tripcroco eSIM is selected for “Mobile data”, 2) “Data roaming” is on for this eSIM, 3) you are in the right country. Then restart your phone. Still not working? Write to us.

I'm out of data, how do I top up?+

Open the “My eSIMs” tab (with your account) and tap “Top up”: data is added to the same eSIM, nothing to reinstall.

I changed phones or deleted the eSIM by mistake.+

Contact us quickly with your order number. An eSIM can usually be installed only once, but we'll find the best solution together.

Can I get a refund?+

If your eSIM hasn't been installed or used yet, contact us with your order number. Once installed or used, it can't be refunded.

Contact us

A question? Write to us, we'll reply by email.