Terms of sale

1. Who we are

The website https://www.tripcroco.com and the Tripcroco app are operated by Ramdani (Sole trader, Australia, ABN 78 864 299 049, 6A Donna Street, Morley WA, Australia) (“Tripcroco”, “we”). Contact: tripcroco@proton.me.

These terms apply to every purchase of an eSIM plan or top-up. By placing an order, you accept them.

2. The service

We sell mobile data (internet) plans as eSIMs, usable in the countries or regions shown on each offer, for the data amount and validity period stated before purchase.

Unless stated otherwise, eSIMs provide mobile internet only: no phone number, regular calls or SMS. Hotspot is generally allowed.

The service relies on partner local carriers' networks. Coverage, speed and availability depend on these carriers and your location and cannot be guaranteed everywhere at all times. Some plans reduce speed beyond a daily limit (fair use policy), as shown on the offer.

3. Compatibility: check before you buy

Before buying, you must make sure your phone supports eSIM and is unlocked (usable with any carrier). The Help page explains how to check in seconds.

An eSIM bought for an incompatible or locked device is not refundable unless it has not been installed (see section 8).

4. Prices and payment

Prices are shown in the selected currency (USD, EUR, AUD or CAD) and are the total amount payable for the plan. The exact amount is confirmed before payment.

Payment is made by card or PayPal account, through PayPal. The order is confirmed only once payment is confirmed.

Your bank or PayPal may charge currency conversion fees if your card uses another currency; these fees are outside our control.

5. eSIM delivery

After payment, the eSIM is usually delivered within minutes: on the confirmation page, by email to the address provided, and in “My eSIMs” if you have an account. It includes a QR code, an install link (iPhone) and manual install codes.

Please check your email address: we are not responsible for an email not received because of a wrong address. If there is a problem, contact us with your order number.

An eSIM can usually be installed only once, on one device. Do not delete it from your phone while your plan is active.

6. Activation and validity

Depending on the plan, the validity period starts at the first connection to a network in the destination country or at installation, as shown on the offer.

An eSIM must be installed before the deadline shown in “My eSIMs” (usually several months after purchase). Unused data at the end of the validity period is lost and not refunded.

7. Top-ups

When your eSIM allows it, you can buy a top-up from “My eSIMs” (account required). Data and/or days are added to the same eSIM, depending on the chosen offer. Top-ups are not possible once the eSIM has expired.

8. Cancellation, withdrawal and refunds

You can request a full refund of an eSIM within 30 days of purchase, provided it has not been installed or used. Write to us with your order number; refunds are made to the original payment method.

An installed or used eSIM, or an applied top-up, cannot be refunded, except in case of a service fault attributable to us.

Consumers in the European Union and the United Kingdom: you normally have a 14-day withdrawal period. By confirming your order, you expressly request immediate supply of the eSIM and acknowledge that you lose your right of withdrawal once the eSIM is installed or used. Before installation, our refund policy above applies.

If the service does not work for a reason attributable to us (for example a faulty eSIM) and we cannot fix it, we will offer a new eSIM or a refund.

9. Acceptable use

You agree to use the service in accordance with the laws of the country you are in, and not for illegal, fraudulent or abusive activities (resale, automated mass data traffic, etc.). We may suspend an eSIM in case of abusive or fraudulent use.

10. Liability

We provide the service with care, but we are not responsible for interruptions or limitations caused by local carriers, your device or its settings, or force majeure.

To the extent permitted by law, our liability is limited to the amount paid for the plan concerned. Nothing in these terms limits rights you have as a consumer that cannot be excluded by law (including the guarantees under the Australian Consumer Law and the consumer rights of your country of residence).

11. Customer account

Creating an account is optional. You are responsible for keeping your password confidential. You can ask us to delete your account at any time.

12. Personal data

How we process your data is described in our Privacy policy.

13. Complaints and disputes

For any complaint, write to tripcroco@proton.me: we always look for a quick amicable solution.

These terms are governed by the laws of Western Australia. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and may bring proceedings in the courts competent under those rules.

14. Changes

We may change these terms. The applicable version is the one in force when you place your order; its date is shown at the top of this page.